FAQ / Common Questions

What areas do you service?
Johnson City, Kingsport, Bristol, and the surrounding Tri-Cities area. Not sure if you're in range? Just ask.

Do I need to be home?
No. As long as we can access your yard (gate code, side gate, etc.), we handle everything without you present.

What if my gate is locked or my dog is out?
Text us ahead of time if access changes. If a dog is loose in the yard and we can't safely enter, we'll let you know and reschedule rather than risk it.

Do you come in bad weather?
Yes, in most conditions. Severe storms, ice, or lightning may push your visit to the next available day — we'll always notify you if that happens.

How will I know the visit happened?
You'll get a text confirmation as soon as service is complete.

Do you offer deodorizing or disinfecting treatments?
Yes. Our deodorizer and disinfectant is a natural, non-toxic formula — safe for pets and kids to be around right after treatment, with no harsh chemical residue left on your grass. Available as an add-on to any visit for $12.

Is the deodorizer safe if my kids or dogs play in the yard right after?
Yes — it's formulated to be pet- and kid-safe, so there's no wait time required before the yard is back in use.

Can I get a one-time cleanup instead of a recurring plan?
Yes. One-time cleanups run $40–70 depending on yard size and how long it's been since the last cleanup.

Can I pause or cancel service?
Anytime — just text or email us before your next scheduled visit.

Do you service HOAs, dog parks, or daycares?
Yes, we offer custom contracts for common-area and commercial accounts.